I have been a client of Elements for approximately two years. I am absolutely delighted with the healthy transformation of my hair! Michelle introduced me to Aveda color, and created am outstanding shade that always receives compliments. I have recently been in the hands of both Andrea and Jacinda, who each took it to a new, exciting level! They're fantastic! My hair is healthier, and longer than ever thanks to my girls!
Wonderful place. I get great results on my hair every time I go there
To be fair, I will say after my bridesmaids left for the other salon someone at Element must have acknowledged the mistake because Element did send mimosas over to to my bridal party at River Rock Salon.
There is a reason why Element has such a low rating. This is supposed to be a spa in a resort town, but it is not. They are a retail storefront hair salon trying to sell other services like massages.
Go somewhere else. There are plenty of nice spas in Lake Placid, such as at the Mirror Lake Inn.
To me, they are rude, inconsiderate, and unfair. I had a terrible time simply trying to book. Took multiple emails and phone calls. When I wanted to re-book they would not accommodate me but were very fast and clear in stating that if I did not show up for my appointment they would charge my credit card anyway. In fact, I could not make the appointment and they refused to rebook me. They then charged my credit card.
If I were a local I would bring them to small claims court, but since I am not local they get away with simply stealing my money without good reason. Truly criminal in my opinion.
I would not recommend this salon. I scheduled four appointments for my bridesmaids last weekend for my wedding and confirmed 2 weeks prior. When my Matron of Honor arrived for her appointment she was told "Sarah" called and was very rude and cancelled all of the appointments. My name is Sandy, not Sarah. They confused me with another person and cancelled all of my appointments. They were unapologetic, but they ended up calling another local salon (River Rock Salon) and getting my bridesmaids in there for hair appointments. The other salon was fantastic and did an amazing job in a pinch thank goodness! I would recommend going directly to River Rock Salon. Skip Element.
I went here for a hair and makeup trial on March 9th for my wedding day. I left very disappointed with the outcome and called to cancel my wedding day appointment on March 10th. I was still charged almost $500 for the trial which I was unhappy with, charged a $100 deposit, and charged for the appointment I cancelled - the full wedding day hair and makeup on March 10th which totaled $375. I paid almost a thousand dollars for services I was not happy with and services I DID NOT HAVE. This has been such a horrible experience and I am very unhappy with the lack of customer service. I do not recommend coming here, especially on the most important day of your life! Do not go to this salon.
Element Day Spa Salon is a US Hair Care Studio based in Lake Placid, New York. Element Day Spa Salon is located at 2412 Main St, Lake Placid, NY 12946, USA.
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